Support Options
Preview our customer support offerings and our
new state-of-the-art customer portal.
• |
Standard Support
Package |
| • |
Gold Support Package |
Service |
Components |
Standard Support
Package |
Telephonic support
(8 x 5)
E-mail support
Web based complaint logging through
Platypus
Remote fault diagnosis
Updates and upgrades |
Gold
Support Package for SW |
Standard Support
(as above)
Remote fault diagnosis through SSH
connectivity
1 designated contact
On-Site Support (by mutual agreement) |
For
HW (if applicable) |
24x7
telephonic support
8-hours response time
Part rectification and/or replacement
within 7 days of fault diagnosis |
|
