Bal Mukund

Bal Mukund leads Mahindra Comviva’s Business Solutions function. He has over seventeen years of experience in the telecom OSS/BSS domain. Prior to this stint, he worked with Bharti Airtel and Telecom Seychelles Limited. He has continuously worked with telecom service providers to enable cost-effective business solutions. In addition, he has overseen the development of the service delivery platform (SDP) which caters to the fast growing VAS space. He graduated from Punjab Technical University and holds an MBA.

HIS ARTICLES

Customer Value Management

Why Deploying CRM is Viable for BFSI Players

The rules of banking have, without a doubt, undergone a sea-change. For one, the space is no longer limited to incumbents alone. Non-banking or fintech players are providing stiff competition…
Bal Mukund
11th September 2018
Business Solutions

Rethinking OSS/BSS in the Age of Digital Transformation

Digital transformation has, for all intents and purposes, become the norm, not the exception in these times. This is especially true for the global telecommunications space which has, doubtlessly, been…
Bal Mukund
6th July 2018
Digital Lifestyle Solutions

Digital Sales and Distribution Key to Telco Growth in LATAM

In the era of steadily decreasing ARPUs, digitization is providing a lifeline to telecom operators all around the world. Sales and Distribution (S&D) is one such aspect of operator’s business…
Bal Mukund
6th July 2018
Business Solutions

Work in Progress: Examining Sales and Distribution in Emerging Markets

These are testing times for telecom operators. On one hand, over-the-top players pose serious competition for revenue and market share. On the other, digitization is making it imperative for these…
Bal Mukund
6th July 2018
Business Solutions

Manage your business better with Mahindra Comviva’s Business Solutions!

Mahindra Comviva’s Business Solutions, comprising of CRM and billing, have added two components to provide a feature rich platform to operators that ensure better customer management, higher ARPUs driven customer…
Bal Mukund
30th July 2015