
Simplifying the Game: Why Chatbots ought to be central to one’s Customer Experience Strategy

Chandan Kumar Ghosh is a Principal Architect (Innovation) at Mahindra Comviva Technologies.In his role at Comviva, Chandan focuses on building and maintaining the Innovation Culture in the Organisation, to strengthen Comviva’s technological competency and to build internal capability for high-tech functions for future readiness.He works on Identifying avenues for product enhancement, Converting relevant ideas to POC (Proof of Concept) and Evaluating Frontend technology stacks for choosing best in class relevant solutions for business.Chandan wears several additional hats. He is an active Member of MIT Technology Review Global Panel, Mentor of Change at Atal Incubation Centre and Technology Mentor at couple of Start-ups.Prior to joining Comviva, Chandan has spent 15 years with IBM, Inuit (QuickBooks) and few Start-ups. Chandan holds an MBA from the IILM and is an alumnus of UCLA (Extn.) having completed the Innovation Management Program.
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