Pawan S. Kulkarni

Pawan S Kulkarni, Chief Operating Officer - Customer Operations at Mahindra Comviva. CVS is a business focussed on enhancing Customer Lifetime Value and offers solutions for Customer Lifecycle Management in the telecom space. Pawan has diverse and rich experience of over 18 years in various domains including Telecom, Mobility and Analytics. Prior to taking up P&L responsibilities of the CVS business, he has held various leadership roles in Product Management, Delivery, Project Management in Comviva, Jataayu (now part of Comviva) and Pentasoft Technologies. He holds an engineering degree from the University of Karnataka (India) and a post graduate diploma in Management (Marketing & Finance).

HIS ARTICLES

Consumer Value Solutions

Making Loyalty or Rewards Programs Work

Loyalty or rewards programs have become an essential part of any direct to consumer business. Loyalty programs are specifically designed to reward customers for past purchases or incentivise them for…
Pawan S. Kulkarni
1st September 2015
Consumer Value Solutions

Adopting a data-driven customer engagement model-Imperative!

Stiff competition between telecom companies has given rise to a multi-SIM market.  To add to this, consumers are flooded with alternatives means of communication and are exposed to a variety…
Pawan S. Kulkarni
6th May 2015