Managed VAS

Automation and AI: The powerful catalysts reshaping the quality of telecom service experience

On October 4, 2016, United States, a “configuration error” by a technician resulted in an outage that blocked over 111 million calls. About a year later, in 2017, another outage…
Anurag Srivastava
14th May 2018
Managed VAS

The Rise and Rise of Managed Analytics Services

It would be a bit of an understatement to say that we live in a data-rich age. To illustrate, sample the following data released by Cisco, in a whitepaper titled,…
Anurag Srivastava
24th November 2016
Managed VAS

Managed Services for the Cloud Computing Generation

Fire-fighting on several fronts simultaneously is the norm for today’s telecom operators. On one hand, the traditional voice business has all but declined. On the other, data-centric services are in…
Anurag Srivastava
14th June 2016
Managed VAS

Overcoming security-related concerns a must for the successful deployment of the cloud

Businesses are increasingly turning to cloud based platforms to manage and process the huge quantities of data generated during the course of their day to day interactions with customers, partners,…
Comviva
17th May 2016
Managed VAS

Managed Services and Customer Experience Management: An Essential Partnership

Technology has evolved, as has managed services.In fact, it would be a bit of an understatement to say that it has undergone several permutations and combinations over the years. Shall…
Anurag Srivastava
22nd March 2016
Managed VAS

The changing dynamics of Operator and Managed Service Provider relationship

The role of the managed service provider is increasingly becoming important as operators look to new avenues for “rationalizing costs” without “sacrificing customer experience”. The thrust towards cost rationalization has…
Comviva
21st March 2016
Managed VAS

NFV – No Longer Just a Theory!

It isn’t an understatement (or, indeed, overly optimistic) to state that since its introduction in October 2012, the concept of Network Functions Virtualization (NFV) has created ripples in the networking…
Anurag Srivastava
15th September 2015
Managed VAS

Attention Telcos: The Case for a CVO (Chief VAS Officer)

In the telco context, multiple stakeholders take responsibility for VAS. Depending on the particular VAS – how it is deployed and the benefits it delivers – the CMO, CTO, CIO…
Mahesh Ghatage
25th October 2012
Managed VAS

Is VAS having a Mid-Life Crisis?

While reflecting on the past 15 plus years of my working life spent in the VAS space (including business support systems) in the rapidly evolving telecom industry in India and…
Mahesh Ghatage
19th October 2012