Consumer Value Solutions

Digital LATAM Ripe for CVM Evolution

Digital LATAM Ripe for CVM Evolution The volume of data generated every day in Latin America is enormous. Most of the countries in the region are in the middle of…
Amit Sanyal
30th August 2018
Consumer Value Solutions

Paper Tigers No More: How CXM can enable Operators in ASEAN to Stay Atop their Game

Perhaps the biggest challenge while penning (yet another) article on customer experience and value management (CXM) is not repeating oneself. After all, how does the audience stand to gain from…
Amit Sanyal
30th August 2018
Consumer Value Solutions

How Big Data Analytics is Ushering in Next Generation Operations and Business Support Systems

Know your customer. The customer knows more than you. When it comes to customer experience management, this is, perhaps, the first (and, arguably, the only) rule of thumb. And why…
Amit Sanyal
5th July 2018
Consumer Value Solutions

Big Data Analytics and the Art of Retaining Customers

The customer is always right. No longer just part of Marketing 101, the axiom holds more sinister implications for retailers. Especially today, where being “always-on” isn’t just a phrase-it is…
Amit Sanyal
17th August 2017
Consumer Value Solutions

Active Customer Engagement – The Key to Mobile Money

Undoubtedly, mobile money has gained global recognition as a powerful driver of financial inclusion. According to a new study, the total transaction value of mobile financial services in emerging markets…
Vishal Garg
9th March 2017
Consumer Value Solutions

Examining the “Other Side” of Big Data

There’s no doubt about it-telecom is a numbers game, where data is the king. Take note, though, data doesn’t merely refer to information pertaining to subscribers, average revenue per user,…
Amit Sanyal
16th November 2016
Consumer Value Solutions

What makes a customer tick?

Like many of its global counterparts, the telecom sector in Europe has had its share of ups and downs. Sample this-according to KPMG, the sector has over 150 telecom operators,…
Steve Summers
14th October 2015
Consumer Value Solutions

Making Loyalty or Rewards Programs Work

Loyalty or rewards programs have become an essential part of any direct to consumer business. Loyalty programs are specifically designed to reward customers for past purchases or incentivise them for…
Pawan S. Kulkarni
1st September 2015
Consumer Value Solutions

The fine line between insights and actionable insights

We live in a data-rich age. According to Cisco’s Visual Networking Index, annual global IP traffic will pass the zettabyte (1000 exabytes) threshold by the end of 2016, and will…
Amit Sanyal
27th August 2015
Consumer Value Solutions

Trends in the Latin American telecom space

Amit Sanyal, Assistant Vice President and Joint Head for the Consumer Value Solutions business shares his views on Mahindra Comviva’s CXM strategy in Latin America. He also highlights the best…
Amit Sanyal
24th July 2015
Consumer Value Solutions

Managing Customer Experience in Latin America

Amit Sanyal, Assistant Vice President & Joint head for the Consumer Value solutions business, Mahindra Comviva shares his views on the best practices and key challenges in this space. Mahindra…
Amit Sanyal
23rd July 2015
Consumer Value Solutions

Adopting a data-driven customer engagement model-Imperative!

Stiff competition between telecom companies has given rise to a multi-SIM market.  To add to this, consumers are flooded with alternatives means of communication and are exposed to a variety…
Pawan S. Kulkarni
6th May 2015