The QMS(Quality Management System) of Comviva conforms to the requirements of and is certified for ISO 9001:2015/TL 9000:R6.1/R5.5. The scope covers Design, Development, Delivery and Support of Telecom Software Products for Mobile (Financial, Lifestyle, Messaging & Broadband and Consumer Value) Solutions.
Comviva’s Quality Management System
Comviva’s Quality Management System conforms to the requirements specified by ISO 9001:2015/ TL 9000 R6.1/R5.5 standards. At the apex is the organization’s quality manual, which provides details of its quality policy. It also refers to the key processes pertaining to engineering and support, which are being adhered to, along with their interactions. Further, the leadership team’s emphasis on product and service quality is showcased as well. We maintain that customer feedback is a key input to enable improvement in the company’s products and processes. The primary aim is to ensure that the feedback loop is closed in a timely manner.
As per our quality policy, “We shall strive to meet the expectations of our customers, by delivering on time, innovative and defect free products and solutions, developed using continuously improving processes and best available technology”.
Compliance with the TL 9000 standard ensures:
- Clearly defining quality system requirements for design, development, production, delivery, and service
- Specifying measurements for the organisationto help evaluate the effectiveness of quality implementation and improvement programs
- Adherence to QMS to facilitate faster time-to-market
- A systematic and replicable framework for consistently producing high quality products and services customized to the global communications industry