Focused on
Operational Efficiency
To address the challenge of rapidly dwindling revenues, companies in the global technology space are focusing on bundled offerings, flexible discounting rules, cross sell campaigns and a hassle-free customer experience. For corporate customers and enterprises, offering attractive contracts and product bundles is another challenge.
Comviva’s Convergent billing solution is designed to function as a single window solution for an operator’s billing requirements and a corporate or enterprises’ bundled offerings. Convergent billing enables the operator to replicate existing business rules and plans across various business lines for quick roll outs and reduce re-verification overheads.
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Key Features & Benefits
Enabling a robust convergent billing capability
The offering is designed to address an operator’s requirement for multi-play offerings and a robust convergent billing capability.Support for varied customer offerings including: Prepaid solutions, post-paid products and hybrid offerings
Customer Portfolio Management
- Customer Subscriptions Management
- Customer Hierarchy Management
- Billing Preferences Management
- Separate bills for products
- Single bill for all products
Convergent Product Portfolio
Support for multi-play offerings, product bundling, for inventory and handset-linked packages and products
Discounts and Promotions
- Cross-product discounts
- Up-sell discounts
- Service-based discounts
Revenue Segregation
- GL and RT management
- Revenue reporting
Bulk Mediation
- Enable MVNO offerings
- Interconnect CDRs
Tax Management
A flexible tax framework as per the relevant geography and prevalent tax rules
Roaming and Interconnect
- Partner on boarding and lifecycle
- Partner contract management
- Partner payout calculation
- Partner invoicing
- Partner self-service
Bill or Invoice Formatting and Management
REASON TO CHOOSE
Increase penetration of corporate customers
Convergent billing enables the operator to define corporate contracts that may contain customized discounts and product offering rules.
REASON TO CHOOSE
Uniform customer experience
Convergent billing enables the operator to provide a single-window for service portfolio management. This also includes payment through a single bill for multiple services.
REASON TO CHOOSE
Multi-play offerings
Through its flexible catalogue design, convergent billing enables the operator to choose from available offers and define multi-play offerings. This is expected to reduce the need for duplicate configurations and facilitate faster rollouts.
REASON TO CHOOSE
Reduce churn
With its in-built analytics function, the operator can define rules pertaining to churn. Moreover, special plans aimed at customers porting-out of that network can be chalked out.
REASON TO CHOOSE
Ease of payment settlements
Customers can make payments through multi-nodal means.
MODULES
Expand your cross-product portfolio
Product Catalogue
Comviva’s Product Catalogue enables defining a product or an offering. This process includes defining services being offered in terms of components, relevance, pricing, and correlation of services being offered in that plan.
Telecom operators can define offers based on:
- Monthly rental
- Installation or device charges
- Free units (currency and usage)
- Tariff and service usage slabs
- A combination of the aforementioned factors
Unified Product Management
- The unified solution manages all the customer’s products, tariffs, rental charges, balances, packages, and network services via a single intuitive web application.
Manage Enterprise-to-Enterprise Product Life cycle
- Rapidly create and assemble components as per product specifications
- Group common product components into reusable branches
Offer Management
- Volume, duration, event type, and location-based plans and offers
- A flexible rule definition engine to define tariffs, recurring and one-time charges for products and offers
- Management of tax and discounts
20
Operators Deployment Globally
20
of Africa’s Subscriber Base Accommodated
KEY USE CASES
Spend Control
The customer can view and control the amount allocated to voice, data, content, service consumption etc. Limits and thresholds can also be set, in this context.
KEY USE CASES
Catalogue Federation
The offering houses a unified product catalogue for digital offerings. These cater to the telecom operator, as well as their partners. It also provides the telecom operator with a single source to bundle offerings across different sub catalogues.
KEY USE CASES
Advanced Dunning Customisation
Customers can be notified about outstanding balances, customized as per their preferences. The platform enables the creation of workflows, which helps the user automate late fees, account suspensions, and customer notifications.
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