MobiLytix™ Digital

Focused to

Accelerate Digital Experience

The offering unearths deep actionable customer experience management insights, whilst supporting artificial intelligence and machine learning-driven recommendations.

With over 165 pre-built self-care features, the platform caters to an operator’s retail and enterprise customers, as well as direct-to-home operators and FFTH service providers.

Key Features & Benefits

Transforming your customers digital journey

The platform helps to accelerate key elements of an operator’s digital transformation journey

Customer Interface

Including omni-channel enablement, digital acquisition, digital marketing, big data analytics, dynamic pricing, etc.

Fulfilment Assurance and Billing

Entailing self-service, account management, integrated billing systems, customer self-assurance and digitized portfolio management

Products and Services

Including digital innovation, product experience, automated feedback, product catalogue, demand assessment, etc.

Enabling Digital Self-Care

This ensures increased engagement, self-management, enhanced marketing and reduced service costs. In addition, a focus on customer management entails social media integration, targeted marketing and faster turnaround time

Houses the Acquisition, Increased Engagement and Re-Engagement (AIR) Model

This ensures an operator’s average revenue per user is enhanced and return on investment is improved

API Fabric / Orchestration layer

Enabling the teams to define API’s ( in-house and/or third party ) with higher security, versions and throttling for an efficient digital architecture

165

built-in functionalities

65

subscribers globally

500

transactions per second for mobile applications

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