Ngage simplifies user engagement for enterprises and partners, by enabling two-way communication across various messaging interfaces and protocols. Ngage is a proven solution handling close to over 80 billion messages a year. It provides a single window for management ensuring reduced TCO to enhance the revenues for the operator and enables them to achieve economies of scope and scale with the help of the micro service architecture.

Purchase bundled packs to consume various services such as MO, location based and interactive

Create a strong suite of services that enhances brand image in the market

Provide service over multiple traditional channels such as SMS, MMS, USSD and digital channels such as chatbots, email and over-the-top (OTT) applications

Deliver cost effective, immediate communications to serve the needs of its customers

Track and measure campaign performance KPIs

Reach out to its subscribers complying with the telecom regulatory guidelines

Key Features & Benefits

A holistic approach to customer engagement

The Ngage Messaging Platform is designed to cater to the new era of omni-channel communication

Package Management

  • Creation of base and add-on service packages for consumption
  • Demand based purchase of one time and recurring package bundles with flexible pricing

Access Management

  • Creation of roles and assigning of privileges
  • Define approval workflows to suit the enterprise need

Campaign Management

  • Build, schedule and launch intuitive and contextual campaigns
  • Support multiple channels for campaigns such as SMS, MMS, USSD, email and chatbots

Reporting and analytics

  • Real time view of the performance KPI’s
  • Creation of custom reports
  • Benchmarking and comparing the past performance

Segmentation

Build dynamic segments, micro-segments and location insights to create personalized campaigns for higher ROI

Policy & Configurations

  • Strong policies on user consent, opt-in/out and privacy
  • Controlling traffic policies such as cooling off period, DND, whitelisting

Enterprise Self Onboarding

  • Easy and quick on-boarding of enterprise accounts
  • Online recharge process

Data Integration

Integrate with varied data sets from telecom companies and enterprise for segmentation, campaigns and analytics

20

Growth in A2P Traffic

80

Messages Processed annually

80

Deployments

250

Single Site A2P Messages/day

25

TPS A2P Traffic handled by ECP in a country

120

Annual Revenue for single operator

Airtel Kenya is currently in the process of deploying Comviva’s Ngage messaging platform (erstwhile Enterprise Communication Platform). This platform’s innovative features like self on-boarding and slab based pricing will enable us to address the long tail enterprise market and cash-in on the growing enterprise messaging industry

Bieliza KAlbert B MugishaHead – Portfolio and Release ManagementAirtel Kenya

RELATED RESOURCES

Browse through for more information

E-BOOK

Enterprise Messaging and Grey Route Blocking

EXPLAINER VIDEO

Comviva enables mobile operators to accelerate revenue growth

OPINION ARTICLE

AI & Machine Learning thwarts threat to Enterprise Messaging ecosystems

Deshbandhu Bansal, chief operating officer, Messaging Solutions at Comviva
Technologies looks at the importance of controlling messaging

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