General

Digital transformation in the BSS space

For today’s operators, the buck doesn’t stop at merely ensuring profitability and retaining customers. The advent of over-the-top players, rapidly shrinking average revenues per user, et all, have changed long-standing…
Tanveer Mahmood
14th January 2020
General

AI Cannot be Merely Deployed. There are Larger Implications

Artificial Intelligence (AI) is certainly a popular buzzword in the industry today and according to surveys by TM Forum, many have now “deployed” AI and are looking to scale. But…
Greg Armstrong
28th November 2019
Customer Experience Management

How (or) Does AI Simplify the CXM Game?

Penning blogs on customer experience management (CXM) can get tricky after a while. The bottom-line of each piece is simple-a sound CXM strategy can make or break a business.Here’s the…
Amit Sanyal
3rd May 2019
Guest Blogs

Trillions and Trillions in Digital Transformation

If you look back at the history of technology you find that what we know is not often what will be.  What we forecast is likely though not often the…
Evan Kirstel
11th September 2018