Consumer Value SolutionsCustomer Experience Management

Artificial Intelligence for Telecom Companies in the Covid Scenario

Unprecedented Covid 19 pandemic is impacting the entire globe and all business lines - telecom companies are no exception and are impacted as well.  On a positive note, telecom companies…
Mukund Shastri
22nd October 2020

Wither, Big Data?

Has big data had its moment in the sun? Interestingly, a few years ago, (that is, when the concept was making headlines) this query would have elicited a resounding NO.…
Amit Sanyal
24th January 2018
Managed VAS

The Rise and Rise of Managed Analytics Services

It would be a bit of an understatement to say that we live in a data-rich age. To illustrate, sample the following data released by Cisco, in a whitepaper titled,…
Anurag Srivastava
24th November 2016
Customer Experience Management

Telecom CXM enabled by Big Data Analytics

The rapid proliferation of smartphones has brought with it many changes like the increase in data consumption, migration to 3G/4G, emergence of OTT providers besides increasing customer’s expectation from the…
3rd March 2016