For today’s operators, the buck doesn’t stop at merely ensuring profitability and retaining customers. The advent of over-the-top players, rapidly shrinking average revenues per user, et all, have changed long-standing…
Thumb rule for a successful business: Customer experience management Customer experience has emerged as the key differentiator in today’s globally connected and competitive business environment. Customer experience management (CEM) as defined by Gartner…
Caching as Service: OTT Monetization opportunities for Service Providers
Mobile and fixed broadband traffic is exploding driven by increasing penetration of broadband infrastructure, smart devices (phones, tablets, phablets etc.) and some compelling internet based applications. All this has brought…
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