Customer Experience Management

How (or) Does AI Simplify the CXM Game?

Penning blogs on customer experience management (CXM) can get tricky after a while. The bottom-line of each piece is simple-a sound CXM strategy can make or break a business.Here’s the…
Amit Sanyal
3rd May 2019
Consumer Value Solutions

Digital LATAM Ripe for CVM Evolution

Digital LATAM Ripe for CVM Evolution The volume of data generated every day in Latin America is enormous. Most of the countries in the region are in the middle of…
Amit Sanyal
30th August 2018
Consumer Value Solutions

Paper Tigers No More: How CXM can enable Operators in ASEAN to Stay Atop their Game

Perhaps the biggest challenge while penning (yet another) article on customer experience and value management (CXM) is not repeating oneself. After all, how does the audience stand to gain from…
Amit Sanyal
30th August 2018