A2P: Aiming 2 Profit
The telecom industry is, by and large, fiercely divided on whether Over-the-Top (OTT) players have sounded the death knell for SMS or not. One faction of experts has already written…
Srinivas Nidugondi19th June 2015
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Mobile Banking: not just a niche service-a norm!
With lifestyles becoming busier today, the benefits of banking-on-the- go cannot be overemphasized. This is why mobile banking is fast emerging as a favorite with consumers and in turn is…
Comviva19th June 2015
Mobile Wallets: ensuring a seamless purchase journey
With customers looking for integrated and seamless purchase journeys, irrespective of the mode, the lines between different forms of commerce namely in store purchase, e-commerce and mobile commerce are fast…
Comviva19th June 2015
Customer Experience Management-the Latin American way!
Managing customer experience in Latin America is an interesting proposition-and not merely because each country differs vastly from the other in terms of culture and the law. As a side…
Amit Sanyal8th June 2015
Financial Inclusion-No Longer an Exception!
The world is getting smaller and financial inclusion is steadily becoming a rule, not an exception. Sample this-according to The little Data Book on Financial Inclusion 2015 (TDB)released by the…
Steve Summers2nd June 2015
Cash is still the king. Well, in India at least
According to the Reserve Bank of India (RBI), as of February 2015, India had over 20.86 million credit cards and 538.03 million debit cards-in other words, quite a bit of…
Srinivas Nidugondi21st May 2015
Commission is no longer the key to a successful and sustainable mobile money deployment
If there is one key take away from my extensive field study for one of the top mobile money (read remittance) service providers in India, it is the eye-opening and…
Anand Prakash13th May 2015
Adopting a data-driven customer engagement model-Imperative!
Stiff competition between telecom companies has given rise to a multi-SIM market. To add to this, consumers are flooded with alternatives means of communication and are exposed to a variety…
Pawan S. Kulkarni6th May 2015
Achieving financial inclusion: through telecom companies becoming banks (payment banks) or the other way (MVNOs)
It is a no-brainer that banks and telecom operators are the two main players in taking financial services to the masses. Banks, by their very nature, have a role to…
Kamaljeet Rastogi13th April 2015
Over-The-Top Players versus Operators – A different perspective
Recently, I heard about a requirement to launch a music service for an operator group. I checked internally on why we cannot help it launch first and then improvise as…
Zunder Lekshmanan4th March 2015
