WORLD’S LARGEST DIGITAL MONEY & PAYMENT PLATFORM
MINDS & INNOVATORS
* Comviva CSAT process is administered by an independent external agency. Respondent pool of over 1300+ Senior Client stakeholders
CSAT FRAMEWORK SCORES
Over 89% Customers Rated Comviva ‘Truly Loyal’ And ‘Accessible’ 5 Years In A Row*
Focussed on Quality
Every Comviva employee is responsible for ensuring the highest standards of quality are strictly adhered to. Ranging from product development to delivery and after sales services, we leverage close partnerships with customers, vendor associates, et all, to ensure the norms are firmly in place. That apart, an unwavering focus on innovation and research and development further underscores the importance of on-time, first-time right and quality services and support.
Comviva’s Quality Management System conforms to the requirements specified by ISO 9001:2015/ TL 9000 R6.1/R5.5 standards. At the apex is the organization’s quality manual, which provides details of its quality policy. It also refers to the key processes pertaining to engineering and support, which are being adhered to, along with their interactions. Further, the leadership team’s emphasis on product and service quality is showcased as well. We maintain that customer feedback is a key input to enable improvement in the company’s products and processes. The primary aim is to ensure that the feedback loop is closed in a timely manner.
Our Quality Policy – “We shall strive to meet the expectations of our customers, by delivering on time, innovative and defect free products and solutions, developed using continuously improving processes and best available technology.”
With Comviva’s strong focus on quality for its products, the payment processing platform of Comviva is PCI DSS 3.2.1 Level 1 certified. It complies to the highest level of globally recognized security standards and provides a safe business environment for end consumer’s transactions to be processed. The payment data is securely stored in the platform and there are no cases of data breaches or data theft. Compliance to this global standard guarantees information security for our customers and builds their brand reputation. It instils trust and confidence in their end consumers which in turn leads to their growth