The era of “hyper connectivity” is upon us. To cater to changing customer preferences and usage patterns, as well as the proliferation of digital channels, banks are increasingly focusing upon a “digital-first” approach. Simply put, these players are striving to strike a balance between providing optimal customer experience and supporting digital payment capabilities. All whilst offering customers relevant services across multiple channels.
Comviva’s product suite facilitates this process, by delivering an end-to-end digital experience. The suite encompasses aspects of enablement, engagement, experience and payments, thus enabling these players to function as holistic digital transformation solution providers.
Omni-channel, personalized experience that drives segment and persona personalization across various channels, such as mobile application, internet, voice, and chat banking
Engage the customer with cross-channel marketing enablement for a compelling experience
Digital payment capabilities to cater to evolving customer requirements and leverage contactless payments, HCE, and QR-based payments
mobiquity® Banking featured in Gartner’s Market Guide on Multichannel solutions
Second time in a row, Comviva mobiquity® Banking has been featured in Gartner Market Guide on Multichannel Solutions.
FROM THE BLOG
The Digital Future of Banking
The banking industry is undergoing a sea-change. The gradual shift towards digital and especially mobile technologies, alongside changing customer demographics- particularly the heightened importance of millennials- offer significant opportunities for innovators.