Full-Stack, AI-Driven & Scalable CPaaS for Modern Enterprises
NGAGE is Comviva’s next-generation Communication Platform as a Service (CPaaS), built to help enterprises design, manage, and optimize customer engagement journeys across multiple channels. The platform leverages powerful AI engines, conversational automation, and over 130 enterprise-grade programmable APIs for seamless integration into business systems.
With NGAGE, organizations can build highly contextual and personalized campaigns, automate user flows using drag-and-drop journey builders, deploy GenAI chatbots, and measure real-time engagement. Whether you're operating in telecom, retail, BFSI, healthcare, or e-commerce, NGAGE gives you the flexibility to scale securely, gain deep insights from analytics dashboards, and reduce operational costs by automating communication workflows.
Why Us?
Omnichannel Reach
Engage customers across SMS, WhatsApp, Email, Voice, RCS, and more through a unified cloud-native platform.
AI-Powered Automation
Deploy rule-based or GenAI-driven chatbots with NLP for natural, human-like interactions at scale.
Simplified Campaign Management
Design journeys visually, apply fallbacks, schedule campaigns, and use templates for faster execution.
Deep Analytics & Control
Track performance in real time while managing rates, billing, and governance with full transparency.
Scalable & Cost-Efficient
Scale seamlessly and reduce operational effort through automated workflows and intelligent resource usage.
Enterprise-Grade Security
Ensure high reliability, data privacy, and compliance with secure, enterprise-ready cloud deployment.
Resources
The Price is Right… Or Is It? Navigating Network API Monetization with a Smile
Transforming Healthcare Services with Comviva Ngage CNPaaS
Next Generation of Manufacturing Powered by Comviva Ngage CNPaaS
Fortifying Banking with Mute Authentication through Comviva NGAGE CNPaaS
Empower Your Network with Monetization Catalyst
Is Collaboration the Key to Unlocking Telecom’s API Potential?
Ngage CNPaaS: A Complement to Network Slicing
Real-Time Fraud Prevention Powered by NGAGE
Use Cases
Customer Onboarding & Activation
Use chatbots, WhatsApp flows, and SMS to automate welcome messages, identity verification, and service setup.
Transactional Notifications & Alerts
Deliver secure, reliable OTPs, payment confirmations, and account alerts via SMS, Voice, or Email.
Conversational Support & Self-Service
Deploy AI-driven chatbots that handle FAQs, helpdesk queries, and support workflows without human intervention.
Campaigns & Marketing Automation
Run targeted marketing campaigns with journey orchestration, segment users, schedule messages, and personalize across channels.
Feedback & Surveys
Conduct real-time surveys via SMS, IVR, or chat to gather customer feedback and insights.
Appointment Reminders & Nurturing
Automate reminders, confirmations, and follow-ups via WhatsApp or Email, ideal for healthcare, finance, or service-based businesses.
Frequently asked questions
SMS, Email, WhatsApp, Voice, RCS, push notifications, and chat (via bots).
NGAGE offers 130+ enterprise-grade programmable APIs through which enterprises can integrate communication components into their applications.
NGAGE supports rule-based chatbots, menu-driven bots, NLP / NLU-based conversational bots, and GenAI-powered chatbots for human-like interaction.
Absolutely. NGAGE provides real-time dashboards and performance analytics, along with custom reporting and campaign tracking.
Yes, the platform has policies for consent, opt-in / opt-out, and privacy; you can enforce these through role-based access and package controls.
NGAGE is ideal for use cases like: transactional alerts, onboarding flows, customer surveys, appointment reminders, two-way conversational support, and marketing campaigns.
The platform offers enterprise-grade security, strong role-based access control, consent management, and is built to operate at high scale while maintaining compliance.
Absolutely. NGAGE is built to support very high volume — handling 250+ billion messages annually, as per Comviva.
Yes, you can define roles, privileges, and package bundles (base + add-ons) with approval workflows for enterprises.