Today, telecom operators need to focus on technologies capable of helping them transform into a digital business. Overall, in the “internet of things” (IoT) era, service providers need to plan their approach towards rapid digitization. This, ideally, ought to be carried out via managed services to enhance the quality of customer experience management.

For managed services, IoT provides the opportunity to improve service interactions, gain insights and information about customers, usage patterns, devices, etc. IoT is quite a significant platform for operators to extend IT service management solutions.

The Role of Managed IT Services

Managed IT services offer multiple benefits to service providers at different levels:

Strategic level– At the strategic level, managed services allow service providers to focus and leverage their resources towards their core business, instead of spending too much time and capital on operational activities.

Operational level– At the operational level, managed services offer automated skills and expertise of a service provider in order to facilitate the competent management of complex data center requirements.

Financial level- At the financial level, managed services reduce the total IT cost of the service provider and offer the benefit of a subscription-based OPEX model.


These factors imply that, through managed services, telecom companies will continue to emphasize on their strategic business objectives, relocate funds on developing new and innovative services, and indirectly gain access to latest technology for better service offerings, skilled resources and best IT infrastructure.

Managed IT services help service providers improve operational efficiencies and cut costs significantly. However, in order to leverage the advantages of managed IT services to the fullest, operators require chalking out a comprehensive plan.

In this era of digital transformation, technology has become a great enabler and IT managed services will help operators become more agile by providing their customers scalability, stability and security.

The Future of Managed Security in the era of IoT

By 2018, most global operators will be using managed IT services that modify their offerings, specialize in data protection, security infrastructure management and security risk management to enhance their security postures.  As service providers become increasingly aware of customer demands and threats, they are expected to increase their spending on managed services. Particularly, the total security spending is anticipated to grow further 8.2 per cent by the coming year.

The market is flooded with forecasts predicting the speedy growth of the overall managed services in this growing era of Internet of Things (IoT). Thus, the focus of the telecom industry has shifted to specific managed service offerings to experience the quickest adoption. And of course, for the service providers, managed services will be one of the biggest market opportunities.

One of the greatest challenges standing in the way of widespread managed service and IoT adoption for the telecom operators is the lack of understanding of benefits, skills, experience to evaluate the results, acquire and integrate all the elements necessary to assemble the managed service deployment. But once deployed, the benefits are exponential!



Mahindra Comviva is the global leader of mobility solutions catering to The Business of Tomorrows. The company is a subsidiary of Tech Mahindra and a part of the $17.8 billion Mahindra Group. Its extensive...