Today’s digitally-savvy, always-on banking customers demand personalized experiences that are fast, easy, and seamless regardless of the channel they use. Customers expect a singular, integrated experience across various banking channels – Web, Mobile, Wearables, Chatbots or even voice assistants. To cater to these new-age customers, banks need to have a robust digital-first roadmap along with cutting-edge tech and also optimize existing business operations. Today, most global banks have a digital strategy in place, but not all banks are progressing at the same pace.
Gartner’s 2020 CIO Survey suggests that “71% of the surveyed banks had delivered on some level of their digital initiatives, but many banking CIOs are still struggling to harvest results from digitalization.”
