Overview
Indonesia’s second-largest telecom operator, with over 55 million subscribers, faced major operational challenges managing a vast multi-island retail and partner network. Manual onboarding, legacy systems, and lack of inventory visibility hindered efficiency. By partnering with Comviva, the operator deployed a unified Sales and Distribution Management Platform – transforming channel operations with automation, real-time insights, and scale.
The Challenge
Manual partner onboarding, siloed systems, and no real-time inventory view led to operational inefficiencies, partner churn, and limited access to remote markets.
The Solution
Comviva’s platform delivered:
- A consolidated digital system integrating onboarding, sales, and inventory
- Self-service registration for over 500K partners
- Real-time inventory tracking across geographies
- Scalable framework supporting 1B+ inventory items
- 20+ integrations with existing systems
For the Impact we created and more, download complete case study here: Click Here
