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Enabled by 5G deployments, increased cloud adoption, and higher uptake of AI, Metaverse & Edge, the telecom industry is entering into an era of accelerated change.

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The Next Digital Rush - The next wave of business value creation will be driven by new waves of technology, new ways of working and new ways of engaging with customers, creating unprecedented change, opportunity, and threat.

Comviva conducted a survey of 75 CSPs to discover what they think about the new growth pillars that are forming the basis of the next digital rush:

  1. Diversify to Amplify: Business Diversification to unlock future growth
  2. B2B – the next engine of growth: Shifting focus from Consumer to Enterprise Business
  3. Speed is the New Currency: Time-to-Market matters more than ever
  4. Customer Experience: Investment in CX to win and retain customers
  5. BSS Modernization: The path to true transformation for telcos

Download this report to find more about how CSPs can maximize growth with data monetization, innovative use cases, and personalized customer experience enabled by a modern BSS.

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