Simplifying the Game: Why Chatbots ought to be central to one’s Customer Experience Strategy
We are living in a world where customer service has become as important, as the quality of the product or good an organisation is selling. Less than a decade ago,…
Background In the 1970s, the first home computer was introduced. Almost two decades later, the World Wide Web (www) made its debut, thus ushering in a revolution that enabled universal…
Software companies, both large and small, are embracing microservices as a superior approach to application development and management. This is compared to the earlier monolithic model that combines a software…
Artificial Intelligence for Telecom Companies in the Covid Scenario
Unprecedented Covid 19 pandemic is impacting the entire globe and all business lines - telecom companies are no exception and are impacted as well. On a positive note, telecom companies…
Each container is an executable package of software, running on top of a host OS. A host(s) may support many containers (tens, hundreds or even thousands) concurrently, such as in…
A Structured Approach to Business Transformation to Remain Competitive amidst a Shifting Market Environment
More often than not, businesses find themselves in an interesting conundrum. Once started off well and managed to carve a niche in the market no longer entails that level of…
Modularisation and Abstracted Approach for building flexible
Modularisation and Abstracted Approach for building flexible UI/UX Apps With technology disruption taking over our everyday lives and with the advent of smart phone revolution, multiple mobile apps are released…
Five Ways to Extend Mobile Money Penetration in Rural Areas
Financial inclusion is rising rapidly. According to the World Bank, globally, 69 per cent of adults or 3.8 billion people held an account at a financial institution in 2017, up…
Containerization has become a major trend in software development as an alternative or companion to virtualization. It involves encapsulating or packaging up software code and all its dependencies so that…
The 5G Era: Ushering in New Models, New Capabilities and New Challenges
With advanced 5G deployments in the pipeline, people have many questions about 5G as a technology, its applications, and different use cases, and how is it going to impact the…
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