Integrated Management for Customer-First Operations
BlueMarble BSS by Comviva is a powerful, cloud-native Business Support System designed to meet the evolving needs of modern telecom operators. Built on industry standards and infused with AI capabilities, it empowers Telcos to seamlessly manage end-to-end customer journeys, from acquisition to care and retention.
Whether you're aiming to accelerate digital transformation or drive operational efficiency, BlueMarble BSS provides the flexibility and intelligence to support your business at every stage.
Intelligent Features for Credible Digital Experiences
End to End stack
An integrated solution with CRM, Billing, Commerce, Order Management, CPQ, Ticket Management, and Catalog.
Integrated CRM Tools
Seamless customer onboarding, interactions, and in-life solutions with the built-in BlueMarble CRM.
Optimized Order Management
Process orders and customize complex workflows from initiation to fulfillment with ease.
Unified Commerce
For B2B and B2C Sales journey.
Unified Billing System
Manage all billing processes seamlessly for accuracy and efficiency.
Scalable Platform
Utilize open-APIs and TMForum standardized toolsets to easily expand and meet growing business needs.
Flexible Adaptation
Customize the system to fit specific business requirements and integrate with existing systems and third-party applications.
Real-time Analytics
Use analytics tools to monitor network performance, customer usage patterns, etc., for data-backed decisions.
Automation Capabilities
Automate routine tasks to boost operational efficiency and reduce the load on manpower.
Why Choose BlueMarble Integrated BSS?
Enhanced Efficiency Through Automation
Boost productivity and cut costs with integrated systems and smart automation. Custom workflows reduce manual effort, minimize errors, and speed up service delivery.
Improved Customer Satisfaction
Deliver better service with an inbuilt CRM and detailed customer insight for personalization.
Scalable Solutions
Grow your business using configurable APIs without worrying about system limitations.
Real-time Insights
Make informed decisions with real-time data analytics on customers, networks, usage, and more.
AI-Driven Intelligence
Leverage advanced AI to personalize customer interactions, predict behavior, and automate support.
Seamless Integration
Easily integrate with existing systems and third-party applications using Open APIs.
Selected by top operators and media providers around the world
Credible Impact
Use Cases
Telecom
Streamline catalog, customer management, service provisioning and billing for telecom operators.
Media & Digital
Enable efficient digital content distribution and subscription management for media platforms.
Retail
Enhance sales operations and distribution logistics for retail businesses.
Ecommerce
Deliver end-to-end e-commerce solutions to support smooth and secure online transactions.
4x
Faster time to market
3x
Faster bundled offerings creation
-40%
Reduce AHT in assisted channels
-50%
Reduce order fall-out
-45%
Reduced inventory leakage
1Bn
Inventory SKUs managed in a single deployment
Customer Stories
Frequently asked questions
BlueMarble Integrated BSS is a comprehensive business support system designed for telcos. Use it to streamline operations, enhance customer experiences, and drive business growth.
Key features are inclusive of major BSS touchpoints like CRM, Billing, Commerce, Order Management, CPQ, Ticket Management, and Catalog - equipped with service provisioning tools, real-time analytics, automation capabilities, and seamless integration with existing systems.
BlueMarble BSS enhances operational efficiency and reduces manual errors using real-time analytics and automating processes. It provides a seamless omnichannel experience by integrating all customer touchpoints, ensuring consistent and personalized interactions across online and offline channels. This ensures timely delivery of customized services, leading to improved customer satisfaction.
Yes, BlueMarble BSS is designed to fully use 5G technology, supporting new business models and services for 5G monetization.
BlueMarble's comprehensive BSS capabilities benefit industries such as telecom, banking, finance, media & digital, retail, and e-commerce.