Focused on
Growth and Revenue
BlueMarble BSS, powered with modular architecture that enables access to new revenue sources in the digital world while accelerating time to launch and scaling new differentiated lines of business, such as IoT, 5G, cloud applications and virtualized services.
Trusted By
Key Features
Billing Management
Utilizes fully convergent, carrier-grade charging and billing capabilities for all lines of business
Customer Management
Enhances omni-channel customer journeys through a consolidated, real-time customer profile, automated quotation and ordering, proactive case management, unified service quality reporting and personalized loyalty programs
Product Management
Implements centralized management of traditional, digital and partner-based offerings with dynamic management of the product lifecycle
Sales Management
Provides comprehensive sales pipeline management, sales forecasting capabilities and improved operations transparency from lead capture to opportunity closure
REASON TO CHOOSE
High scalable & agile with microservices-based architecture & containerization
REASON TO CHOOSE
Seamless, personalized Omni-channel Customer Engagement experience across web, mobile and social media platforms
REASON TO CHOOSE
Supports launch & monetization of newly launched services like 5G, Immersive Gaming, OTT Bundles and new partner driven business models
REASON TO CHOOSE
Increase operational efficiency and business agility by leveraging a cloud-native architecture enabled through open business APIs
REASON TO CHOOSE
Reduce cost and shorten software release cycles through DevOps
REASON TO CHOOSE
Service-oriented, highly automated, and efficient approach compliant with TM Forum Framework standards
BUILDING BLOCKS
Convergent Billing
BlueMarble’s component-based open architecture powers a unique converged billing and revenue management solution for all types of CSPs, . Manages a convergent product portfolio with multi-play offerings, product bundling, discounts and promotions, revenue segregation, bulk mediation, tax management, etc
Customer Relationship Management
Offers a 360 view of real time subscriber information and optimize operational costs with automated dynamic workflows.
Provisioning
Centralized charging & provisioning for data (2G/3G/4G/LTE) through a single platform to interact with core provisioning nodes (HLR) and core charging nodes (IN/Postpaid).
Subscription Manager
Define subscriptions, business logic, bundling, fallback plans, discounts, etc. for all VAS services & other 2G, 3G, 4G, postpaid services.
15
Experience in BSS stack to demonstrate knowledge base about rolling out complex systems
380
Reaches over 380 million end-customers globally. Serves some of the world’s least to most populated countries.
95
First Time Call Resolution Over an industry benchmark of 81%
2.5
CDRs processed per day in a single deployment
97
Average Hold Time globally least for a CRM solution
1
Rapid time to market, with flexibility to launch a Product in an hour’s time
30
Deployed by 30+ countries globally
CUSTOMER USE CASES
Customer
An African operator that aims to transform into a truly customer-centric organization
Challenge
- Building business agility across customer-facing operations
- Drive customer responsiveness by building capabilities to serve customer requests on the go
- Enable scalability, and simplicity to perform operations faster and efficiently
Solution
- Replaced legacy third party systems with BlueMarble Unified CRM and
- Campaign management solution
- Converged CRM for prepaid and post-paid
- Enabled real-time reporting
- Enabled operator with the functionality and integration needed to meet the demands of the changing market
Impact
- Single 360 view of the customer leading to reduced AHT
- Realized Operational efficiency by sun-setting 35 separate systems and reduced IT Opex by 80%
- Faster time to market to launch new digital service to 4-5 hours, across all channels
- Enabled real-time reporting as compared to the previous 24-72 hours
CUSTOMER USE CASES
Customer
A Sri Lanka based subsidiary of one of the world’s largest mobile operators, who started commercial operations in 2009
Challenge
- Build a leaner, agile organization by breaking large monolithic software applications into smaller, reusable components
- Converged IT platform for pre-paid and post-paid to cut down costs, drive efficiency and responsiveness
- Unified platform for generating a 360-degree customer view
- Chaining OSS and BSS components for supporting digital services dynamically
Solution
- Replaced 35 disparate systems with Comviva’s Digital BSS suite
- Integrated multiple applications (from prepaid and postpaid) on a single platform
- Deployed uCRM, Customer Care, Provisioning & Order Mgt., Billing & Revenue Mgt., Roaming Billing Settlement, Interconnect Billing & Reporting,Mediation, Inventory Mgt., and Analytics
Impact
- IT Opex reduced by 80% Operational efficiency achieved through sun-setting 35 separate systems
- Significantly reduced time to launch new digital service to 4-5 hours, across all the channels
- Reduced AHT at contact center with converged CRM for prepaid and post-paid
- Enabled real-time reporting as compared to the previous 24-72 hours
CUSTOMER USE CASES
Customer
Part of one of the largest telecom companies in Africa, with operations in 14 African countries, primarily in East Africa and Central and West Africa
Challenge
- Enable business agility & enhanced customer experience
- Converge IT platform for Prepaid and Post-paid, driving efficiency and responsiveness
- Drive incremental revenues from new, innovative 4G data-enabled services
Solution
- BlueMarble Convergent Billing and Unified CRM for mobility as well as fixed line services – prepaid and postpaid
- Enabled a comprehensive 360-degree front-end experience along with a Service-oriented 3-tier architecture for better responsiveness and usability
- A single click view of trending calls and key customer information
Impact
- Reduced customer query handling time with Dynamic Flexi Fields, Drag and drop workflows and Notification interface
- Faster rollouts of multi-play, customized services via precon figured flexible catalogs across Mobility, Fixed Line, and x-DSL networks
- Incremental revenue streams via “Cross product discounts”
- Reduced time to market
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