mobiquity® Banking Suite

Focused on

New-age Banking

Deliver delightful digital banking and payments experience to your customers where it matters the most

Comviva’s mobiquity® Banking Suite helps banks and financial institutions to successfully embrace digital banking and payments by enabling them to build, manage, optimize and deliver the omni-channel banking experience, as well as continuously iterate and engage the consumers, through instant configuration capability, personalization and experimentation engine. This empowers banks to deliver a hyper-personalized experience, thereby enhancing the customer’s value, and, subsequently, profitably transition to the digital age.

mobiquity® Banking Suite provides a comprehensive digital banking and payments solution to banks that encompasses all factors essential for building a successful digital journey.

Omni-channel Banking

Enables banks to provide omni-channel banking experience to consumers, including mobile banking, internet banking, and banking on Gen-II channels.

API-fication

Allows banks to build, distribute and manage the lifecycle of APIs, and optimizing these banking APIs to cater to channel-specific requirements

Ecosystem Enablement

Facilitates banks to leverage the power of API infrastructure to offer banking services and data form a comprehensive ecosystem involving multiple market player

Personalized Experiences

Enables banks to provide tailor-made experience to individual consumer personas or segments in real-time based on consumer profile, behavior, context, time and location.

Rapid Service Launch

Provides extensive banking aware business flows to quickly adapt to changes as well as offers modular, flexible orchestration layer to enable faster service launches.

Frictionless Payments

Provides swift, secure and frictionless remote and contactless proximity payments using prepaid wallets, HCE and QR Codes.

Experimentation

Facilitates scientific determination of user journeys to eliminate guesswork and optimize digital experience.

Key Features & Benefits

Enabling an Omni-Channel, Hyper-Personalised Retail Banking Experience

Comviva’s mobiquity® Banking Suite focuses on experience, engagement and enablement, through functionalities such as experience automation, multi-channel availability, contactless payments etc. It is designed to enable banks to build successful digital strategy focussed on consumers.

Experience Automation

  • Personalization engine (segment & context based UI/UX, Localization): Every consumer is unique! Personalize their experiences and cater to their specific needs
  • Experimentation engine (A/B & multi-variate testing): Scientifically determine the experiences that work the best
  • Instant Config: Decouple business decisions from code and deploy in real-time
  • Dynamically control the app presentation layer (UI, UX, functional & data configs)
  • Nurture customers with soft-nudges to complete meaningful actions in the app

Building Great Apps

  • App building capabilities: Native Android, iOS, Responsive Web, Bots, Wearables & Voice
  • Auth Engine: Unified identity, authentication and authorization management across platforms
  • Omni-channel sync: Provide seamless customer experience across devices/platforms
  • Channel Optimizer: Create tailor-made and optimized API end points to fit your front end apps’ needs without being constrained by the back-end systems
  • Offline Handler: Provide seamless experience to your customers even when they are offline

‘Future Proofing’ the Banking Services

  • One digital backend delivering optimized APIs for every front-end channel, while decoupling the dependencies on host APIs
  • Provide Sandbox environment for API testing and verification
  • Support & augment the legacy systems with secured storage, especially for offline use cases

Digitalization of All Services

  • ‘Digitalization’ of all banking services, including digital onboarding – increases adoption & decreases cost of serving consumers
  • Launch new digital channels and provide consistent experience across all channels
  • Digitize all user journeys by interacting with multiple-host systems/micro-services
  • Create custom user journeys facilitated by a digital backend with in-build orchestration capabilities

Open Banking Enablement

  • Create partner ecosystems with control systems in place
  • Transform the existing bank’s/host API to conform to the open banking API standards
  • Be where your customers are. Deliver meaningful consumer experiences beyond conventional boundaries
  • Offer ecosystem partners access to consumer data and banking services in exchange for additional revenue

Instrument Vault

  • Instrument Vault is a smart digital container that mirrors a physical wallet and stores payment instruments to perform seamless financial transactions
  • It allows consumers to add multiple payment instruments like Credit Cards, Debit Cards, and Bank Accounts to the digital payment service. These pre-added instruments can be used to load money into the prepaid wallet or make payments directly
  • Consumers can also set a preferred instrument as delete and delete or block an instrument

Tap and Pay (using HCE and Tokenisation)

  • mobiquity® Banking Suite provides swift and secure ‘Tap & Pay’ contactless payment experience to the customers at NFC POS machines, by leveraging HCE and Tokenisation.
  • HCE enables the customer to have a digital version of the credit or debit card in their mobile phone and use it at payWave/payPass certified POS machines.
  • Tokenisation ensures that payments are executed in a secure manner, as unique tokens masks sensitive card details, while the transaction is being processed.
  • mobiquity® is a multi-TSP (Token Service Provider) solution, readily integrated and certified for usage with Visa and Mastercard’s VTS and MDES TSP solutions, and provides support for any other TSP, using a single proprietary SDK, across devices. It supports other schemes like American Express and RuPay, to increase acceptability across more issuers and regions.
  • Banks and card issuers have flexibility to either use existing mobile banking application or create a new application to launch ‘Tap & Pay’ contactless payment

Prepaid Wallet

  • Equip consumers with prepaid digital wallet, a virtual stored value account allowing them to:
    • Transfer money using mobile numbers, email id or social handles
    • Pay online merchants and billers remotely anytime anywhere
    • Pay physical merchants by scanning static or dynamic QR Codes
    • Recharge mobile and internet connections on the go
    • Split bill with friends
  • Leverage multi-tiered KYC model to facilitate quick on-boarding of consumers
  • Offer flexibility to add money to prepaid wallets through cards, bank accounts and agents
  • Use flexible Pricing Engine to quickly change and deliver competitive service charges to attract consumers

Building Payments Ecosystem

  • Facilitate agency banking by equipping agents with virtual stored value account and building an expansive multi-hierarchy agent network
  • Provide agents with float (e-money) to perform last-mile, over the counter transactions such as deposits, withdrawals, money transfer, and bill payments
  • Provide a virtual stores value account to billers and merchants facilitating payment collection
  • Enable merchants to pay suppliers, digitizing the complete supply chain
  • Facilitate quick and easy agent and merchant on-boarding

RELATED RESOURCES

Browse through for more information

WEBINAR

To Win In Digital, Banks Need To Explore And Learn Faster

By Peter Wannemacher, Principal Analyst At Forrester & Deepak Mylapalli, GM, Product Management, Mobile Financial Services, Comviva

ANALYST MENTION

mobiquity® Banking featured in Gartner’s Market Guide on Multichannel solutions

Second time in a row, Comviva mobiquity® Banking has been featured in Gartner Market Guide on Multichannel Solutions.

FROM THE BLOG

The Digital Future of Banking

The banking industry is undergoing a sea-change. The gradual shift towards digital and especially mobile technologies, alongside changing customer demographics- particularly the heightened importance of millennials- offer significant opportunities for innovators.

RECENT AWARDS

India Technology Award (Code Studio 2019)

Comviva won the India Technology Award (Code Studio 2019) in the Best Technology Provider for Financial Technology (FinTech) Services for our PayPLUS Unified Payment Acceptance Solution.

LEADERSHIP TALK

Why Banks Require A “Digital” Strategy And Focus On Improving The Customer’s Experience

– Vivek Agrawal – Head, Enterprise Business, Comviva

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